TERMS & CONDITIONS

Effective Date: May 6th 2026

These Terms & Conditions (“Terms”) govern your use of the website, services, digital products, communications, and offers provided by True Culture LLC (“Company,” “we,” “our,” or “us”).

By using https://truemarketingsolution.com, submitting a form, booking a call, purchasing a service or digital product, opting into communications, or working with True Culture LLC, you agree to these Terms.

Business Information:

Business Name: True Culture LLC
Website: https://truemarketingsolution.com
Email: [email protected]
Phone: 904-240-6617
Location: Jacksonville, Florida

Use of Our Website and Services

True Culture LLC provides services and digital products. These may include marketing services, creative services, consulting, production-related services, advertising services, digital resources, online materials, and other related business offerings.

We may use website forms, funnels, landing pages, calendars, surveys, quizzes, Facebook or Instagram lead forms, and other GoHighLevel-style tools to collect inquiries, manage appointments, deliver information, and communicate with leads, clients, and customers.

Age Restriction

Our services and digital products are intended for users who are legally able to enter into agreements. Users under 18 may only use our website, services, or digital products with the involvement and consent of a parent or legal guardian.

By using our services or purchasing from us, you confirm that you are at least 18 years old or have the permission and involvement of a parent or legal guardian.

Services and Digital Products

We provide services and digital products based on the specific offer, proposal, invoice, agreement, checkout page, or written communication provided at the time of purchase.

Service details, deliverables, timelines, access, and scope may vary depending on the offer.

Digital products may include online resources, templates, guides, videos, trainings, documents, downloads, or other digital materials.

Payments and Billing

We may accept payment through invoices, payment links, online checkout pages, or other approved payment methods.

Billing may be one-time or recurring, depending on the service, digital product, proposal, invoice, or agreement.

You agree to provide accurate billing information and authorize payment for agreed purchases, invoices, retainers, subscriptions, or recurring charges.

Nonpayment and Suspension of Access

If payment is not made when due, we may suspend or terminate access to services, digital products, accounts, deliverables, files, campaigns, consultations, or other work until payment is resolved.

We may also pause work, withhold delivery, restrict access, or terminate services for unpaid balances.

Refund Policy

All sales are final.

True Culture LLC does not offer refunds unless otherwise stated in a separate written agreement signed or approved by True Culture LLC.

Cancellation and Termination Notice

Termination requires 30 days’ written notice by email.

Written termination notice must be sent to [email protected].

Any amounts due during the notice period remain payable. Termination does not remove responsibility for unpaid invoices, completed work, active billing periods, or agreed commitments.

Intellectual Property

All materials created, provided, or made available by True Culture LLC may include intellectual property owned by True Culture LLC, its licensors, or its clients. Unless otherwise stated in a separate written agreement:

You may not copy, resell, distribute, reproduce, publish, modify, or exploit our materials without written permission.

For digital products and materials provided to you, we grant you a limited, non-transferable, non-exclusive license to use the materials for your own internal or personal business use.

You may not share, sublicense, resell, upload, distribute, or make our digital products or proprietary materials available to others.

Client Materials and Usage Rights

If you provide us with logos, images, videos, brand assets, copy, account access, or other materials, you confirm that you have the right to provide and use those materials.

You grant True Culture LLC permission to use submitted materials as needed to provide services, complete projects, create deliverables, run campaigns, manage communications, or perform agreed work.

Acceptable Use

You agree not to use our website, services, digital products, forms, funnels, calendars, surveys, quizzes, lead forms, SMS systems, or communications for unlawful, harmful, abusive, or prohibited conduct.

Prohibited conduct includes:

Submitting false or misleading information
Attempting to access systems without permission
Copying, reselling, or distributing protected materials
Using our services for unlawful marketing or spam
Harassing, abusing, or threatening others
Uploading malicious code or harmful files
Violating intellectual property rights
Interfering with our systems, website, tools, or services
Using our content or systems in a way that damages our business or reputation

SMS Consent Disclosure

By submitting your phone number through our website, forms, funnels, landing pages, calendars, surveys, quizzes, Facebook or Instagram lead forms, or other opt-in methods, you consent to receive SMS messages from True Culture LLC.

Messages may include appointment reminders, follow-ups, transactional updates, service-related communications, and marketing or promotional messages.

Consent to receive SMS messages is not a condition of purchase.

SMS Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP.

After replying STOP, you may receive a confirmation message that you have been unsubscribed. After that, you should no longer receive SMS messages unless you opt in again.

SMS Help Instructions

For help, reply HELP or contact True Culture LLC at:

Email: [email protected]
Phone: 904-240-6617

SMS Message Frequency and Rates

Message frequency may vary.

Message and data rates may apply.

Mobile carriers are not liable for delayed or undelivered messages.

Privacy Policy

Use of our website, services, digital products, forms, funnels, calendars, surveys, quizzes, lead ads, SMS communications, and other communications is governed by our Privacy Policy.

https://truemarketingsolution.com/privacy

No Guarantees

We do not guarantee specific results, revenue, sales, leads, followers, engagement, rankings, advertising performance, business growth, or outcomes from using our services or digital products.

Marketing, advertising, creative, and business outcomes depend on many factors outside of our control, including market conditions, offer strength, budget, competition, audience behavior, platform rules, and client participation.

Limitation of Liability

To the fullest extent permitted by law, True Culture LLC is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of our website, services, digital products, communications, or deliverables.

Our total liability for any claim will not exceed the amount paid by you to True Culture LLC for the specific service or digital product giving rise to the claim.

Third-Party Platforms

Our services may involve third-party platforms, including advertising platforms, analytics platforms, CRM systems, payment processors, website tools, social media platforms, SMS providers, hosting providers, and other software.

We are not responsible for outages, policy changes, account restrictions, delays, errors, rejected ads, tracking issues, platform decisions, or service interruptions caused by third-party platforms.

Account Access and Client Responsibility

You may be required to provide access to accounts, platforms, files, brand assets, payment systems, ad accounts, websites, calendars, or other tools needed to perform services. You are responsible for providing accurate information, timely approvals, required access, and requested materials. Delays in providing access, approvals, or materials may delay timelines and deliverables.

Termination Rights

We may suspend or terminate services, access, accounts, digital product access, or communications if: You violate these Terms Payment is not made when due You misuse our services or materials You engage in prohibited conduct You fail to provide required access or cooperation Continuing the relationship creates legal, compliance, financial, or reputational risk We decide to discontinue a service or product Termination does not remove your responsibility for unpaid invoices, completed work, active billing periods, or agreed obligations.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted with a revised effective date. Continued use of our website, services, digital products, or communications after updates means you accept the revised Terms.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules.

Contact Information

For questions about these Terms, contact:

True Culture LLC
Website: https://truemarketingsolution.com
Email: [email protected]
Phone: 904-240-6617
Location: Jacksonville, Florida